BT Broadband

Don't get broadband from BT - BT Services are crap and their system doesn't work properly. I'm having problems with BT at the moment and every time I call them to solve one, they come out with 2 new problems.

Like any call centre who can call itself a call centre, no one knows anything, I always have to wait for more than half an hour to get through and go around different departments.

This is a scheme of what's happening:


1. My landlord changes the landline telephone into my name

2. I got a letter saying that Broadband is going to be cancelled. Let me call BT to see what's happening.

Luis - I got this letter - blah blah blah... can you tell me what seems to be the problem?
BT - As you had broadband over that landline, and there was a change (the name of the owner) all the services are cancelled.

L - What?!
B - Exactly.

L - But why?
B - That's the way our system works.

L - But that doesn't make any sense.
B - I'm afraid there's nothing I can do about it.

L - What do you mean? Am I going to be without internet just like that?
B - I'm afraid so.

L - Well I'm gonna get a new provider then.
B - Well you signed a contract with us, and you broke it you have to stay with us for 12 months or we'll charge you the remaining.

L - What?!?!?

And so on and so forth.


Now I was waiting for last Friday for the cancellation but although I have no internet already, the cancellation period will be over this Friday.
And why do I need the cancellation completed? Because I need to re-order Broadband and after that it will take approximately 10 days to activate. I'll get broadband at home maybe next year.

Oh how I love BT, I think I'm gonna dedicate them a sonnet.